Privacy policy

 

Pink Rail Creations Privacy Policy

Effective Date: October 14, 2026

Pink Rail Creations ("Pink Rail," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit www.pinkrailcreations.com, purchase our products, submit custom artwork, communicate with our team, or otherwise interact with our business.

1. Information We Collect

Depending on how you interact with our business, we may collect:

  • Contact Information: Name, email address, telephone number, billing address, and shipping address.

  • Order Information: Products purchased, order history, customization requests, transaction details, and shipping information.

  • Payment Information: Payment and transaction information processed through Shopify and our authorized payment providers. We do not require customers to send complete payment card details through email.

  • Custom Artwork and Files: Images, logos, designs, text, and other materials customers submit for custom printing, DTF transfers, stickers, magnets, or related products.

  • Technical Information: IP address, browser information, device information, website activity, and cookie-related information.

  • Communications: Messages, customer service requests, reviews, and other information voluntarily submitted to our business.

  • Marketing Preferences: Newsletter subscriptions, promotional preferences, and related consent information.

2. How We Use Your Information

We use personal information for legitimate business purposes, including:

  • Processing, producing, and fulfilling customer orders.

  • Printing and preparing custom products using customer-provided artwork.

  • Providing order confirmations, shipping notifications, and customer support.

  • Processing payments and managing refunds.

  • Communicating about products, services, promotions, and business updates.

  • Improving our website, products, and customer experience.

  • Preventing fraud, unauthorized transactions, and misuse of our services.

  • Maintaining business records and meeting applicable legal obligations.

Where required by law, we obtain consent before sending marketing communications or using non-essential tracking technologies.

3. Customer-Submitted Artwork

Pink Rail Creations accepts customer-submitted artwork, logos, photographs, and other design files for custom product production.

We use submitted materials to review, prepare, produce, and fulfill requested products and provide related customer service.

Artwork and files may be accessible to authorized employees and service providers who assist with production and order fulfillment.

We do not claim ownership of customer-submitted artwork solely because it was uploaded or submitted for printing.

Customers should avoid including sensitive personal information in submitted artwork unless necessary for their order.

Any separate artwork ownership, reproduction permission, or intellectual property requirements are governed by our applicable terms and customer agreements.

4. Shopify and Payment Processing

Our online store is hosted by Shopify, which provides ecommerce technology and services that help us operate our website, process orders, and manage transactions.

Shopify and authorized payment providers may process personal information in connection with purchases, payment authorization, fraud prevention, and store functionality.

For additional information about Shopify's privacy practices, visit:

https://privacy.shopify.com/

5. Sharing Information With Third Parties

We may disclose personal information to service providers when reasonably necessary to operate our business.

These providers may include:

  • Shopify and authorized payment processors.

  • Shipping and delivery companies.

  • Technology, website hosting, and security providers.

  • Email, messaging, and customer service platforms.

  • Analytics and advertising providers, where applicable.

  • Professional advisers and government authorities when required by law.

We may also disclose information in connection with a business transaction or to protect our legal rights.

We do not disclose customer-submitted artwork to unrelated third parties for their independent commercial use without appropriate authorization.

Some disclosures for advertising or analytics may be considered "sharing" or "selling" personal information under certain privacy laws, even when no money is exchanged. Where applicable, we provide legally required privacy choices.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to support shopping cart functionality, maintain website security, remember preferences, understand website performance, and support marketing activities.

Some cookies are necessary for our website to function. Others may be optional depending on their purpose and applicable privacy laws.

Customers may be able to manage cookie preferences through our website's privacy controls or their browser settings.

7. Email and Marketing Communications

Customers may choose to subscribe to our newsletter or receive promotional communications.

Marketing messages may include new products, special offers, announcements, and company updates.

You may unsubscribe from promotional emails using the unsubscribe link provided in those messages or by contacting our customer service team.

We may continue sending necessary transactional communications, including order confirmations, shipping updates, and customer service responses.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, and disclosure.

However, no internet transmission or electronic storage system can be guaranteed completely secure.

9. Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer service, maintain appropriate business records, resolve disputes, comply with legal requirements, and protect our legitimate business interests.

Customer artwork and production files may be retained when necessary for reorders, production records, or customer support, subject to applicable retention practices and legal requirements.

10. Your Privacy Rights

Depending on where you live and the laws applicable to your information, you may have rights to:

  • Request access to personal information we maintain about you.

  • Request correction of inaccurate information.

  • Request deletion of eligible personal information.

  • Request a copy of certain personal information.

  • Opt out of certain advertising-related data uses or disclosures.

  • Withdraw consent where processing is based on consent.

  • Appeal a decision regarding a privacy request where applicable.

These rights may be subject to legal exceptions, verification requirements, and retention obligations.

To submit a privacy-related request, contact us at customer.service@pinkrailcreations.com.

We may need to verify your identity before completing certain requests.

11. Children's Privacy

Our website is intended for a general audience and is not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13 without legally required authorization.

If you believe a child has submitted personal information to us improperly, please contact our customer service team.

12. International Visitors

If you access our website from outside the United States, your personal information may be processed in the United States or other countries where Shopify and our service providers operate.

Applicable privacy protections and individual rights may vary by jurisdiction.

13. Changes to This Privacy Policy

Pink Rail Creations may update this Privacy Policy to reflect changes in our business practices, technology, legal requirements, or services.

The effective date at the top of this policy will indicate when the current version became effective. Where required, we will provide additional notice of material changes.

14. Contact Us

For questions, concerns, or requests related to this Privacy Policy, please contact:

Pink Rail Creations

Website: www.pinkrailcreations.com

Email: customer.service@pinkrailcreations.com

Phone: (816) 287-8004

We welcome questions about how customer information and submitted artwork are handled.